Refund policy
At Simply Wallpaper, we want you to be completely satisfied with your order. Please read our returns policy carefully before making a purchase.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
- Items must be unused and unopened
- Rolls must be in their original packaging
- Proof of purchase is required
We cannot accept returns for wallpaper that has been opened, cut, or used, as batch numbers may vary and the product can no longer be resold.
Samples
Wallpaper samples are non-returnable and non-refundable.
Samples are provided to help you check colour, texture, and finish before purchasing full rolls.
Faulty or Damaged Items
If your order arrives damaged or faulty, please contact us within 48 hours of delivery.
We may ask for:
- Photos of the damage
- Your order number
We will arrange a replacement or refund where appropriate.
Returns Process
To request a return, please contact us.
Include:
- Your order number
- The items you wish to return
Once approved, you will receive instructions on how to return your items.
Return Shipping
- Customers are responsible for return postage costs
- We recommend using a tracked service, as we cannot be held responsible for lost returns
Original delivery charges are non-refundable unless the item is faulty.
Refunds
Once your return has been received and inspected:
- Refunds will be issued to your original payment method
- Please allow 3–5 working days for the refund to appear
Important Information
We strongly recommend ordering a sample before purchasing full rolls, as colours may appear differently on screens.
Please ensure you order the correct quantity of wallpaper for your project, as we cannot guarantee that additional rolls will be from the same batch.